By contacting our call centre on 0876 100 600, and letting one of our friendly call centre agents know where you stay or work so they can find a doctor that is most convenient for you to see. You can also email us on info@medicorhealth.co.za and receive a response within 48 hours.

Once you have found the doctor that is most convenient for you to see, we will register them as your nominated GP. If your doctor is not on the network, let us know who your preferred doctor is and our team will try to add them onto the doctor network.

1) Call 0876 100 600 and nominate the GP you would like to see that’s close to work or home.
2) Once your GP has been nominated call their rooms directly to make an appointment at a convenient time for you.
3) Take your Day1 Card with you to the appointment and the visit will be paid for.

In the event that you cannot see your Network GP, the plan will allow 3 “out of area” visits per family per annum to an alternative Network GP or GP of your choice, subject to pre-authorisation. A 1 month waiting period applies.

In the event that you cannot see your Network GP, the plan will allow 3 “out of area” visits per family per annum to an alternative Network GP or GP of your choice, subject to pre-authorisation. A 1 month waiting period applies.

From the 6th doctors visit in the year a co-payment of R75 will be required and to be paid. This will be debited directly from the policy holders account. After your 1 year anniversary you will then be given another 5 free doctor visits for the year.

Your 1Doctor Network GP has to prescribe medication in accordance to our medicinal formulary. Both acute routine and chronic medication are covered and are unlimited according to the 1Doctor Health formulary. The Network GPs usually dispense the medication, however, if the GP is a scripting doctor i.e. ‘does not dispense’, you may obtain your medication from any Clicks, Dischem or Medirite pharmacy nationwide. Simply take your script to any of these stores and produce your Day 1 card to receive your medication.

The member or deceased’s family should contact 0860 101 003 for immediate 24 hour claims advice. The claimant is advised to go directly to an undertaker, and ask the undertaker to contact TBFS. On valid claims TBFS can pay all expenses up to the cover level directly to the undertaker once a detailed invoice and written authorisation from the claimant have been received. No cash deposit is needed. Alternatively a cash benefit may be requested.

Dial the USSD shortcode that is sent to you via SMS. If you do not know this, please call 081 020 1788 or email info@medicorhealth.co.za. Select all the items you would like a coupon for. Once each item has been selected, push or select the “check out” now button. An SMS will be sent with a digital voucher pin. Give this voucher pin to the cashier on check out and all correlating items will be discounted.

Unlike medical aid, health insurance offers no tax benefits to policyholders.

If you are suffering from a pre-existing condition prior to taking out health cover, a 12 calendar month waiting period will apply.

Pre-existing conditions are defined by a medical practitioner as ‘any illness or ailment that existed at any time during the 12 months prior to joining Day1 Health or on upgrading your cover’, including any medical advice or treatment thereof within the specified waiting period. Day1 Health will not pay a claim on a pre-existing condition/ailment for the first 12 months of the plan/policy.

Medicor has a benefit for Domestic Staff over 64 years of age. If you would like to know more about this, please send us an email on info@medicorhealth.co.za

Yes, as long as they have a valid passport number they will be eligible for the benefits.

1) Click here to download our application form and get an idea of the information we require. 
2) Get in touch with us to get the process started.

Call: 081 020 1788
Email: info@medicorhealth.co.za